Effective Date: 26 October 2026
At SnackyDoo, a brand of Khadyot Naturals Private Limited, we take care to ensure that products reach customers safely and in appropriate condition.
Because we sell packaged food and consumable products, returns are accepted only in the circumstances described below.
1. 7-Day Return Eligibility
You may contact us within 7 calendar days from the date of delivery if:
- You received a product different from what you ordered
- You received a product that was already expired at the time of delivery
- You received a damaged or broken product
- The product packaging was materially damaged or compromised during delivery
Requests made after 7 days from delivery may not be eligible for return, replacement, or refund except where otherwise required under applicable law.
2. Items Not Eligible for Return
Due to food-safety and hygiene considerations, we generally cannot accept returns for:
- Change of mind
- Taste or flavour preference
- Products ordered incorrectly by the customer
- Products that have been substantially consumed
- Products damaged because of improper storage or handling after delivery
- Products returned without reasonable proof of the reported problem
Opened food products generally cannot be returned unless opening the product was reasonably necessary to identify a defect, damage, expiry issue, or incorrect item.
This policy does not restrict any rights available to customers under applicable consumer-protection laws.
3. How to Request a Return or Refund
Please contact us within 7 days of delivery at:
Email: info@khadyotnaturals.com
Phone: +91 87190 37559
Please provide:
- Your order number
- Name used for the order
- Registered/contact mobile number or email address
- Description of the issue
- Clear photographs or video showing the product, packaging, and reported problem
- Photograph of the expiry/best-before information where the complaint relates to expiry
Please retain the product and its original packaging until our support team confirms how the issue will be resolved.
4. Verification
After receiving your request, our team will review the information and supporting evidence.
We may request additional photographs or other reasonable information if required to verify the claim.
Once the request is verified and approved, we may provide an eligible:
- Replacement; or
- Refund
depending upon the circumstances, product availability, and the customer’s requested resolution where reasonably possible.
5. Wrong Product Delivered
If the product delivered does not match the item in your confirmed order, please notify us within 7 days of delivery.
Where the claim is verified, we will arrange an appropriate replacement or refund.
The incorrectly delivered product should remain unused and unopened wherever reasonably possible.
6. Expired Product
If you receive a product that was already expired at the time of delivery, do not consume it.
Please contact us within 7 days and provide a photograph clearly showing the expiry information.
Following verification, an eligible replacement or refund will be arranged.
7. Damaged or Broken Product
If a product arrives damaged, broken, leaking, or with materially compromised packaging, please contact us within 7 days of delivery.
Photographs or video of the outer shipping package and damaged product may be required so that we can verify the issue and raise a claim with the logistics provider where appropriate.
8. Return Shipping Cost
For an approved return resulting from:
- Wrong product delivered
- Expired product delivered
- Product damaged or broken during delivery
Khadyot Naturals Private Limited will bear the reasonable return shipping cost or arrange reverse pickup where such service is available.
Customers will not be required to pay return shipping charges for a verified error attributable to us or the delivery process.
9. Refund Timeline
Once a refund request has been verified and approved, we will initiate the refund to the original payment method within 5–7 business days.
After we initiate the refund, the time taken for the amount to appear in your bank account, card, UPI account, or other payment method may depend on the payment gateway, bank, card network, or financial institution.
Refunds will normally be made to the same payment method used for the original transaction.
10. Order Cancellation
An order may be cancelled before it has been dispatched.
To request cancellation, contact us as soon as possible at:
Email: info@khadyotnaturals.com
Phone: +91 87190 37559
Once an order has been dispatched, cancellation will normally not be possible.
If a prepaid order is successfully cancelled before dispatch, the refund will be initiated to the original payment method.
11. Orders Cancelled by Us
Khadyot Naturals Private Limited may cancel an order because of circumstances such as:
- Product unavailability
- Payment verification problems
- Invalid or incomplete shipping details
- Technical or pricing errors
- Suspected fraudulent transactions
- Delivery restrictions
- Circumstances beyond our reasonable control
If we cancel an order that has already been paid for, the applicable amount will be refunded to the original payment method.
12. Contact Us
For cancellation, replacement, return, or refund assistance:
Khadyot Naturals Private Limited
Industrial Area Bagroda, D-16
Bhopal, Madhya Pradesh – 464993
India
Email: info@khadyotnaturals.com
Phone: +91 87190 37559
Website: snackydoo.life